Search Tools Product Reports
Platform: Windows NT/2000, Unix: Sun Solaris
Price: contact company
Provides full-text search and parametric search for commerce
sites with database back ends
Integrates with ODBC compliant databases including Microsoft
SQL Server, Oracle, Informix, DB2, Sybase and Microsoft Access.
- API toolkits available in COM, Perl, C++, JDBC Java Drivers, ATG, Broadvision
- Copes nicely with spelling errors
- Multi-lingual and with industry-specific thesauri
- Administrative control over results ranking
- Integrates with external personalization systems
Articles & Reviews
Searching Is No Longer Enough
. Internet Retailer; April 2002
by Kurt Peters
Discusses online store search engines: Mercado
Endeca, and Netrics
, referring to the 2001
. Describes customer needs for technology that allows
both searching and browsing by category or product attribute. Includes
evidence of the good results at Tower Records with Endeca, but finds
few examples of faceted metadata usage. Includes additional references
to studies of e-commerce search engine demands and limits, suggesting
significant changes from the traditional "relevance ranking"
approach. Changes include recognizing the problems of a long search
result, redirecting searches for brands or products not carried to similar
available products, sorting and drilling down on product attributes,
spelling correction and synonyms.
Up the Search Engines to Keep the E-Aisles Clear New York Times,
February 28, 2001 by Lisa Guernsey (registration
may be required to read this article)
Discusses the difficulty of locating items in online stores, referring to
the Forrester report of last
spring. Describes the use of thesaurus tools for synonym searching and taking
advantage of database structure in online stores. Quotes the vendors Mercado,
which provides search for WebVan and Tower Records, and EasyAsk,
as well as the chief scientist at Verity.
Search of Intelligent Search Interactive Week; November 6, 2000 by
Excellent discussion of the problems with standard search engines, including
short critiques of search engines on various sites, including REI, the FBI,
the White House, Office Depot. Also covers how the webwide search engines
deal with search relevance, how categories
can help, the Forrester search
report and future technologies.
search engines get smarter Eweek; October 27 2000 by Grant DuBois
Short description of two search engines (Mercado IntuiFind
and empolis orenge) which work with e-commerce catalogs
to provide better results for searches.
WebLetter Analysis June 27, 2000
Descriptive and critical analysis of the features and issues involved in implementing
Page Updated 2002-06-07
Search Tools Consulting's principal analyst, Avi Rappoport, may be available to help you with selection, indexing and search log analysis, as well as relevance evaluation, user experience testing, and functional search engine work. Please contact us for more information.