Platform: Sun Solaris, Linux, Windows 2000/XP, AIX, HP/UX, VMS; remote
ASP service available as well.
Price: per-CPU starts at $10,000; ASP service starts at $500/month
Is No Longer Enough. Internet Retailer; April 2002 by Kurt Peters
Discusses online store search engines: Mercado, EasyAsk, Endeca, and Netrics, referring to the 2001 Forrester report. Describes customer needs for technology that allows both searching and browsing by category or product attribute. Includes evidence of the good results at Tower Records with Endeca, but finds few examples of faceted metadata usage. Includes additional references to studies of e-commerce search engine demands and limits, suggesting significant changes from the traditional "relevance ranking" approach. Changes include recognizing the problems of a long search result, redirecting searches for brands or products not carried to similar available products, sorting and drilling down on product attributes, spelling correction and synonyms
Wave Of Innovations Heats Up Site Search (customer access required)
Forrester TechStrategy Brief, March 1, 2002 by Harley Manning with Christopher
Describes several new features of site search including better relevance as pioneered by the public Google search engine and the Google Search Appliance (does not cover whether it works in controlled link environments), improved forgiveness to handle misspellings and mismatched vocabularies as implemented by Netrics, automated intelligence - classification and categorization engines such as Autonomy and the new ClearForest, and creative pricing, mentioning EasyAsk, which in one installation, received a percentage of increased revenue. Describes the market difficulties including the high number of vendors and shrinking corporate site budgets.
Engine Tolerates Imprecision (customer access required, or contact Netrics)
Seybold Reports, February 2002 by Peter Dyson
Netrics Search (previously LikeIt) handles paraphrases, missing words and misspellings, while still responding quickly to requests. It allows incremental updating of the searchable index, and handles structured data such as product catalogs.
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