Problem #7 - Obscure Search Rules
Solutions:
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Don't require a full string or phrase match
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users expect word matches in any order
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Decide whether to do restrictive or expansive search
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Smaller sites and online stores may want to match any word
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Very large sites may want to match every word
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Handle punctuation gracefully
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Deal with multiple languages
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Top 10 Problems with Site Search
Search Engine Strategies, August 14, 2002
Avi Rappoport SearchTools.com