Problem # 4 - Complex New Interfaces

Solutions

• KISS - Keep It Simple, Stupid

  • Most searches are not complex research problems

• 20% of the queries are very common

• 60% of the queries are one or two words

• Use standard interfaces whenever possible

  • simple search field

  • relevance-ranked results

  • manual recommendations for common searches

• Listen to what people ask for

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Top 10 Problems with Site Search
Search Engine Strategies, August 14, 2002
Avi Rappoport SearchTools.com