Search Log Analysis
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log should include IP address, timestamp, query, number of matches, results
context (page in results)
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combine word forms, synonyms
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check for query parsing problems and make engine more forgiving
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use data mining techniques, trends over time, charts are useful
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integrate with web server log analysis
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note sudden increase in navigation queries, may indicate broken links
or confusing nav
Avi Rappoport, Search Tools Consulting
www.searchtools.com