Log File Analysis
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Make sure you have search logs
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Learn about search process
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Locate popular search terms
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Follow Trends
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changes in most common queries over time
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watch new queries
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Learn from 0 matches
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find most common queries which have no match
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add pages which address these issues
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add synonyms or alternate terms in meta keywords field
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Search Engine Strategies
San Francisco, August 17 2001
Avi Rappoport, Search Tools Consulting
www.searchtools.com